eclbet Privacy Policy

1. Who We Are

eclbet (referred to in this policy as "eclbet," "we," "us," or "our") operates the online gaming platform accessible at eclbet.live. eclbet is the data controller responsible for the personal information collected through this platform. We operate under the regulatory oversight of PAGCOR — the Philippine Amusement and Gaming Corporation — and are subject to the requirements of the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal data collected from registered players, visitors to the eclbet website, and any person who interacts with eclbet's services, customer support, or promotional activities.

2. Personal Data We Collect

eclbet collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, gender, and government-issued ID details (e.g., PhilSys ID number, passport number, driver's license number, SSS/GSIS number).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
• Financial Data: Payment method details (e.g., GCash account reference, Maya account reference, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank), transaction history, deposit and withdrawal records, and account balance history. We do not store full debit card numbers; card data is handled by our PCI-DSS compliant payment processors.
• Gaming Data: Game history, bet amounts, win/loss records, session duration, and responsible gaming tool usage.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and time zone.
• Usage Data: Pages visited, features used, links clicked, session timestamps, and navigation patterns within the eclbet platform.
• Communications Data: Records of your interactions with eclbet customer support, including live chat transcripts, email correspondence, and support ticket history.
• KYC Verification Data: Copies of government-issued identification documents and proof of address documents submitted during the KYC verification process, as required by Philippine anti-money laundering regulations.

3. How We Collect Your Data

eclbet collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the eclbet platform, through cookies, web beacons, log files, and similar tracking technologies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud detection signals from anti-fraud service providers; payment verification data from payment processors; and, where applicable, data from PAGCOR's player registration systems.

4. How We Use Your Personal Data

eclbet uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your eclbet account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide access to games, process deposits and withdrawals, calculate and credit winnings, and deliver the core gaming services of the eclbet platform.
• Legal Compliance: To comply with Philippine law, including the Anti-Money Laundering Act (AMLA), PAGCOR regulations, the Data Privacy Act, and any other applicable legal obligations. This includes mandatory reporting of suspicious transactions to the Anti-Money Laundering Council (AMLC).
• Responsible Gaming: To monitor gaming behavior, enforce responsible gaming limits you have set, identify potentially problematic gambling patterns, and administer self-exclusion requests.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing & Promotions: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may withdraw your marketing consent at any time through your account settings.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the eclbet platform.

5. Legal Basis for Processing

eclbet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your account and deliver gaming services.
• Legal Obligation: Processing required to comply with Philippine law, including AMLA reporting obligations, PAGCOR regulatory requirements, and tax obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

eclbet does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

• Payment Processors: GCash, Maya, and Philippine bank partners, for the purpose of processing deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party identity verification services used to fulfill our KYC obligations under PAGCOR regulations and Philippine anti-money laundering law.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law or regulatory directive.
• Fraud Prevention Services: Third-party fraud detection and prevention service providers who assist eclbet in identifying and preventing fraudulent activity.
• Technology Service Providers: Cloud hosting providers, platform infrastructure providers, and customer support software providers who process data on eclbet's behalf under strict data processing agreements.
• Game Providers: Third-party game software providers who supply games available on the eclbet platform, to the extent necessary for game operation and dispute resolution.

All third parties with whom eclbet shares personal data are required to process that data in accordance with applicable Philippine data privacy law and eclbet's data processing requirements.

7. Data Retention

eclbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR record-keeping requirements.
• Financial & Transaction Data: Retained for a minimum of ten (10) years after the date of the transaction, in compliance with Philippine anti-money laundering law (AMLA).
• KYC Documents: Retained for a minimum of five (5) years after account closure or the end of the business relationship, as required by AMLA and PAGCOR regulations.
• Customer Support Records: Retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Retained for as long as you remain a registered player and for three (3) years after account closure.

After the applicable retention period, personal data will be securely deleted or anonymized in accordance with eclbet's data disposal procedures.

8. Cookies & Tracking Technologies

eclbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage, and support security functions. The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits, and display preferences.
• Analytics Cookies: Collect anonymized data about how players use the platform, which pages are visited most, and where errors occur. This data helps us improve the platform.
• Security Cookies: Used for fraud detection and to identify unusual account activity.

You can manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the eclbet platform. eclbet does not use third-party advertising cookies or behavioral tracking cookies for advertising purposes.

9. Data Security

eclbet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the eclbet platform.
• AES-256 encryption for sensitive data stored in eclbet's databases.
• Bcrypt hashing for all account passwords — eclbet never stores passwords in plain text.
• Multi-factor authentication options for player accounts.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• 24/7 security monitoring and intrusion detection systems.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, eclbet will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by eclbet:

• Right to Be Informed: The right to know what personal data eclbet collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data eclbet holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to eclbet's legal retention obligations under AMLA and PAGCOR regulations.
• Right to Object: The right to object to the processing of your personal data for marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe eclbet has violated your data privacy rights.

To exercise any of these rights, please contact eclbet's Data Protection Officer via the contact details in Section 14. ecl bet will respond to all data privacy rights requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

11. Children's Privacy

eclbet's platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If eclbet becomes aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the eclbet platform or provided personal data to eclbet, please contact our customer support team immediately so that we can take appropriate action.

12. International Data Transfers

Some of eclbet's third-party service providers — including cloud infrastructure providers, KYC verification services, and game software providers — may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the Philippines, eclbet will ensure that appropriate safeguards are in place, including:

• Contractual clauses requiring the recipient to protect personal data to a standard equivalent to the Data Privacy Act of 2012.
• Verification that the recipient organization maintains adequate data protection policies and security measures.
• Where required, obtaining your consent to the international transfer of your personal data.

eclbet will not transfer your personal data internationally except where necessary for the delivery of services and subject to the safeguards described above.

13. Changes to This Privacy Policy

eclbet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, eclbet will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Your continued use of the eclbet platform after the effective date of any revision constitutes your acknowledgment of the updated policy. We encourage you to review this page periodically to stay informed about how eclbet protects your personal data.

If you do not agree with any changes to this Privacy Policy, you must cease using the eclbet platform and may request account closure by contacting our customer support team.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or eclbet's data processing practices, please contact our Data Protection Officer (DPO):

eclbet will acknowledge all data privacy inquiries within three (3) business days and will provide a substantive response within thirty (30) days. For complex requests, we may extend this period by an additional thirty (30) days, in which case we will notify you of the extension and the reason for it.

If you are not satisfied with eclbet's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.